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Journal Articles

Imperfect produce: retailer actions and service outcomes

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Atmadeep Mukherjee, Amaradri Mukherjee, Pramod Iyer
Journal: Journal of Services Marketing
Journal of Services Marketing (2021) 35 (8): 1061–1072.
https://doi.org/10.1108/JSM-11-2020-0444
Published: 10 July 2021
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Journal Articles

Relationship between retailers’ return policies and consumer ratings

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Md Rokonuzzaman, Atmadeep Mukherjee, Pramod Iyer, Amaradri Mukherjee
Journal: Journal of Services Marketing
Journal of Services Marketing (2020) 34 (5): 621–633.
https://doi.org/10.1108/JSM-09-2019-0340
Published: 24 April 2020
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