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Journal Articles

Workplace ostracism and frontline LGBTQ+ service employees: tracing the emotional and resource pathways to service sabotage

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Amit Mahimkar, John Hadjimarcou, Edward Ramirez
Journal: Journal of Services Marketing
Journal of Services Marketing 1–19.
https://doi.org/10.1108/JSM-07-2025-0440
Published: 28 November 2025
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Includes: Supplementary data
Journal Articles

Religious affiliation: buffering negative reactions to service failures

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Kelly O. Cowart, Edward Ramirez, Michael K. Brady
Journal: Journal of Services Marketing
Journal of Services Marketing (2014) 28 (1): 1–9.
https://doi.org/10.1108/JSM-05-2012-0094
Published: 04 February 2014
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