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Journal Articles

The productive service employee: personality, stress, satisfaction and performance

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Eric G. Harris, David E. Fleming
Journal: Journal of Services Marketing
Journal of Services Marketing (2017) 31 (6): 499–511.
https://doi.org/10.1108/JSM-11-2015-0347
Published: 12 October 2017
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Journal Articles

Assessing the human element in service personality formation: personality congruency and the Five Factor Model

Available to Purchase
Eric G. Harris, David E. Fleming
Journal: Journal of Services Marketing
Journal of Services Marketing (2005) 19 (4): 187–198.
https://doi.org/10.1108/08876040510605226
Published: 01 June 2005
View article titled, Assessing the human element in service personality formation: personality congruency and the Five Factor Model
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