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Journal Articles

The impact of a video screen and rotational‐signage systems on satisfaction and advertising recognition

Jesse N. Moore, Gregory M. Pickett, Stephen J. Grove

Journal of Services Marketing (1999) 13 (6): 453–468.

https://doi.org/10.1108/08876049910298739

Published: 01 December 1999

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Journal Articles

Mood and the service customer: review and propositions

Patricia A. Knowles, Stephen J. Grove, Gregory M. Pickett

Journal of Services Marketing (1993) 7 (4): 41–52.

https://doi.org/10.1108/08876049310047724

Published: 01 April 1993

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