Skip to Main Content
Johanna Gummerus
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Viewpoint: service design’s promise in times of crisis

Open Access
Phuong Quang Dao, Maria Holmlund, Johanna Gummerus
Journal: Journal of Services Marketing
Journal of Services Marketing (2025) 39 (7): 728–737.
https://doi.org/10.1108/JSM-01-2025-0058
Published: 07 August 2025
View article titled, Viewpoint: service design’s promise in times of crisis
Open the PDF for Viewpoint: service design’s promise in times of crisis in another window
Add to Citation Manager for Viewpoint: service design’s promise in times of crisis
Journal Articles

Technology in use – characterizing customer self-service devices (SSDS)

Available to Purchase
Johanna Gummerus, Michaela Lipkin, Apramey Dube, Kristina Heinonen
Journal: Journal of Services Marketing
Journal of Services Marketing (2019) 33 (1): 44–56.
https://doi.org/10.1108/JSM-10-2018-0292
Published: 08 April 2019
View article titled, Technology in use – characterizing customer self-service devices (SSDS)
Open the PDF for Technology in use – characterizing customer self-service devices (SSDS) in another window
Add to Citation Manager for Technology in use – characterizing customer self-service devices (SSDS)
Journal Articles

Guest editorial: relationship marketing – past, present and future

Free
Johanna Gummerus, Catharina von Koskull, Christian Kowalkowski
Journal: Journal of Services Marketing
Journal of Services Marketing (2017) 31 (1): 1–5.
https://doi.org/10.1108/JSM-12-2016-0424
Published: 13 February 2017
View article titled, Guest editorial: relationship marketing – past, present and future
Open the PDF for Guest editorial: relationship marketing – past, present and future in another window
Add to Citation Manager for Guest editorial: relationship marketing – past, present and future
Journal Articles

Customer loyalty to content‐based Web sites: the case of an online health‐care service

Available to Purchase
Johanna Gummerus, Veronica Liljander, Minna Pura, Allard van Riel
Journal: Journal of Services Marketing
Journal of Services Marketing (2004) 18 (3): 175–186.
https://doi.org/10.1108/08876040410536486
Published: 01 May 2004
View article titled, Customer loyalty to content‐based Web sites: the case of an online health‐care service
Open the PDF for Customer loyalty to content‐based Web sites: the case of an online health‐care service in another window
Add to Citation Manager for Customer loyalty to content‐based Web sites: the case of an online health‐care service
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal