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Journal Articles

Understanding consumer loyalty to technology-based self-services with credence qualities

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Lisa Schuster, Judy Proudfoot, Judy Drennan
Journal: Journal of Services Marketing
Journal of Services Marketing (2015) 29 (6-7): 522–532.
https://doi.org/10.1108/JSM-01-2015-0021
Published: 14 September 2015
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Journal Articles

The relationship between Internet use and perceived performance in retail and professional service firms

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Judy Drennan, Janet R. McColl‐Kennedy
Journal: Journal of Services Marketing
Journal of Services Marketing (2003) 17 (3): 295–311.
https://doi.org/10.1108/08876040310474837
Published: 01 June 2003
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