Skip to Main Content
Kristina K. Lindsey-Hall
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

When service becomes surveillance: pressures in FLE guardianship

Davis Brown, Kristina K. Lindsey Hall, Patrick Fennell, Melanie P. Lorenz
Journal: Journal of Services Marketing
Journal of Services Marketing (2025) 39 (9): 1299–1317.
https://doi.org/10.1108/JSM-08-2025-0507
Published: 20 November 2025
View article titled, When service becomes surveillance: pressures in FLE guardianship
Open the PDF for When service becomes surveillance: pressures in FLE guardianship in another window
Add to Citation Manager for When service becomes surveillance: pressures in FLE guardianship
Journal Articles

Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness

Kristina K. Lindsey-Hall, Susana Jaramillo, Thomas L. Baker, Julian M. Arnold
Journal: Journal of Services Marketing
Journal of Services Marketing (2021) 35 (3): 367–380.
https://doi.org/10.1108/JSM-11-2019-0434
Published: 09 November 2020
View article titled, Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness
Open the PDF for Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness in another window
Add to Citation Manager for Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal