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Liliana L. Bove
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Journal Articles
Viewpoint: shaping resilient service ecosystems in times of crises – a trans-Tasman perspective
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2022) 36 (4): 489–498.
Published: 16 February 2022
Journal Articles
Empathy for service: benefits, unintended consequences, and future research agenda
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2019) 33 (1): 31–43.
Published: 24 April 2019
Journal Articles
Does “true” personal or service loyalty last? A longitudinal study
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2009) 23 (3): 187–194.
Published: 22 May 2009
