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Journal Articles

Why switch? The role of customer variety-seeking and engagement in driving service switching intention

Choukri Menidjel, Linda D. Hollebeek, Sigitas Urbonavicius, Valdimar Sigurdsson

Journal of Services Marketing (2023) 37 (5): 592–605.

https://doi.org/10.1108/JSM-04-2022-0122

Published: 16 February 2023

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Journal Articles

Videogames-as-a-service: converting freemium- to paying-users through pop-up advertisement value

Ali Hussain, Amir Zaib Abbasi, Linda D. Hollebeek, Carsten D. Schultz, Ding Hooi Ting, Bradley Wilson

Journal of Services Marketing (2022) 36 (3): 398–415.

https://doi.org/10.1108/JSM-05-2020-0164

Published: 26 August 2021

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Journal Articles

The role of customer experience in the perceived value–word-of-mouth relationship

Volker G. Kuppelwieser, Philipp Klaus, Aikaterini Manthiou, Linda D. Hollebeek

Journal of Services Marketing (2022) 36 (3): 364–378.

https://doi.org/10.1108/JSM-11-2020-0447

Published: 28 July 2021

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Journal Articles

Consumers’ health-locus-of-control and social distancing in pandemic-based e-tailing services

Omar S. Itani, Linda D. Hollebeek

Journal of Services Marketing (2021) 35 (8): 1073–1091.

https://doi.org/10.1108/JSM-10-2020-0410

Published: 26 July 2021

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Journal Articles

Customer brand engagement during service lockdown

Linda D. Hollebeek, Dale L.G. Smith, Edward Kasabov, Wafa Hammedi, Alexander Warlow, Moira K. Clark

Journal of Services Marketing (2021) 35 (2): 201–209.

https://doi.org/10.1108/JSM-05-2020-0199

Published: 27 October 2020

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Journal Articles

Brand engagement and experience in online services

Imran Khan, Linda D. Hollebeek, Mobin Fatma, Jamid Ul Islam, Zillur Rahman

Journal of Services Marketing (2020) 34 (2): 163–175.

https://doi.org/10.1108/JSM-03-2019-0106

Published: 17 January 2020

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Journal Articles

The S-D logic-informed “hamburger” model of service innovation and its implications for engagement and value

Linda D. Hollebeek, Tor W. Andreassen

Journal of Services Marketing (2018) 32 (1): 1–7.

https://doi.org/10.1108/JSM-11-2017-0389

Published: 02 February 2018

View article titled, The S-D logic-informed “hamburger” model of service innovation and its implications for engagement and value

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Journal Articles

Epilogue – service innovation actor engagement: an integrative model

Linda D. Hollebeek, Tor W. Andreassen, Dale L.G. Smith, Daniel Grönquist, Amela Karahasanovic, Álvaro Márquez

Journal of Services Marketing (2018) 32 (1): 95–100.

https://doi.org/10.1108/JSM-11-2017-0390

Published: 01 February 2018

View article titled, Epilogue – service innovation actor engagement: an integrative model

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Journal Articles

Virtual brand community engagement practices: a refined typology and model

Linda D. Hollebeek, Biljana Juric, Wenyan Tang

Journal of Services Marketing (2017) 31 (3): 204–217.

https://doi.org/10.1108/JSM-01-2016-0006

Published: 08 May 2017

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Why switch? The role of customer variety-seeking and engagement in driving service switching intention

Videogames-as-a-service: converting freemium- to paying-users through pop-up advertisement value

The role of customer experience in the perceived value–word-of-mouth relationship

Consumers’ health-locus-of-control and social distancing in pandemic-based e-tailing services

Customer brand engagement during service lockdown

Brand engagement and experience in online services

The S-D logic-informed “hamburger” model of service innovation and its implications for engagement and value

Epilogue – service innovation actor engagement: an integrative model

Virtual brand community engagement practices: a refined typology and model

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