Skip to Main Content
Linda Nasr
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Developing a deeper understanding of positive customer feedback

Available to Purchase
Linda Nasr, Jamie Burton, Thorsten Gruber
Journal: Journal of Services Marketing
Journal of Services Marketing (2018) 32 (2): 142–160.
https://doi.org/10.1108/JSM-07-2016-0263
Published: 23 November 2017
View article titled, Developing a deeper understanding of positive customer feedback
Open the PDF for Developing a deeper understanding of positive customer feedback in another window
Add to Citation Manager for Developing a deeper understanding of positive customer feedback
Journal Articles

Special section: advancing customer experience and big data impact via academic–practitioner collaboration

Available to Purchase
Jamie Burton, Linda Nasr, Thorsten Gruber, Helen L. Bruce
Journal: Journal of Services Marketing
Journal of Services Marketing (2017) 31 (2): 142–147.
https://doi.org/10.1108/JSM-01-2017-0020
Published: 10 April 2017
View article titled, Special section: advancing customer experience and big data impact via academic–practitioner collaboration
Open the PDF for Special section: advancing customer experience and big data impact via academic–practitioner collaboration in another window
Add to Citation Manager for Special section: advancing customer experience and big data impact via academic–practitioner collaboration
Journal Articles

The interplay of customer experience and commitment

Available to Purchase
Timothy Keiningham, Joan Ball, Sabine Benoit (née Moeller), Helen L. Bruce, Alexander Buoye, Julija Dzenkovska, Linda Nasr, Yi-Chun Ou, Mohamed Zaki
Journal: Journal of Services Marketing
Journal of Services Marketing (2017) 31 (2): 148–160.
https://doi.org/10.1108/JSM-09-2016-0337
Published: 10 April 2017
View article titled, The interplay of customer experience and commitment
Open the PDF for The interplay of customer experience and commitment in another window
Add to Citation Manager for The interplay of customer experience and commitment
Journal Articles

When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being

Available to Purchase
Linda Nasr, Jamie Burton, Thorsten Gruber
Journal: Journal of Services Marketing
Journal of Services Marketing (2015) 29 (6-7): 599–612.
https://doi.org/10.1108/JSM-01-2015-0052
Published: 14 September 2015
View article titled, When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being
Open the PDF for When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being in another window
Add to Citation Manager for When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal