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Journal Articles

The role of emotion in explaining consumer satisfaction and future behavioural intention

David Martin, Martin O'Neill, Susan Hubbard, Adrian Palmer

Journal of Services Marketing (2008) 22 (3): 224–236.

https://doi.org/10.1108/08876040810871183

Published: 23 May 2008

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Journal Articles

Cognitive dissonance and the stability of service quality perceptions

Martin O'Neill, Adrian Palmer

Journal of Services Marketing (2004) 18 (6): 433–449.

https://doi.org/10.1108/08876040410557221

Published: 01 October 2004

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Journal Articles

The effects of perceptual processes on the measurement of service quality

Adrian Palmer, Martin O’Neill

Journal of Services Marketing (2003) 17 (3): 254–274.

https://doi.org/10.1108/08876040310474819

Published: 01 June 2003

View article titled, The effects of perceptual processes on the measurement of service quality

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Journal Articles

Wine production as a service experience – the effects of service quality on wine sales

Martin O’Neill, Adrian Palmer, Steven Charters

Journal of Services Marketing (2002) 16 (4): 342–362.

https://doi.org/10.1108/08876040210433239

Published: 01 July 2002

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