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Journal Articles

Elderly customers’ reactions to service failures: the role of future time perspective, wisdom and emotional intelligence

Walid Chaouali, Nizar Souiden, Christian M. Ringle

Journal of Services Marketing (2021) 35 (1): 65–77.

https://doi.org/10.1108/JSM-08-2019-0318

Published: 16 September 2020

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Journal Articles

Rethinking functionality and emotions in the service consumption process: the case of funeral services

Bernard Korai, Nizar Souiden

Journal of Services Marketing (2017) 31 (3): 247–264.

https://doi.org/10.1108/JSM-03-2015-0132

Published: 08 May 2017

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