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Oun-Joung Park
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Journal Articles
Influence of empathy on hotel guests’ emotional service experience
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2017) 31 (6): 618–635.
Published: 24 October 2017
Journal Articles
Service failures and complaints in the family travel market: a justice dimension approach
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2008) 22 (7): 520–532.
Published: 10 October 2008
