Skip to Main Content
Philipp Phil Klaus
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Viewpoint: conveying managerial relevance into service research

Available to Purchase
Philipp Phil Klaus
Journal: Journal of Services Marketing
Journal of Services Marketing (2019) 33 (1): 104–111.
https://doi.org/10.1108/JSM-10-2018-0284
Published: 24 April 2019
View article titled, Viewpoint: conveying managerial relevance into service research
Open the PDF for Viewpoint: conveying managerial relevance into service research in another window
Add to Citation Manager for Viewpoint: conveying managerial relevance into service research
Journal Articles

It’s just not fair: exploring the effects of firm customization on unfairness perceptions, trust and loyalty

Available to Purchase
Bang Nguyen, Philipp “Phil” Klaus, Lyndon Simkin
Journal: Journal of Services Marketing
Journal of Services Marketing (2014) 28 (6): 484–497.
https://doi.org/10.1108/JSM-05-2013-0113
Published: 02 September 2014
View article titled, It’s just not fair: exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Open the PDF for It’s just not fair: exploring the effects of firm customization on unfairness perceptions, trust and loyalty in another window
Add to Citation Manager for It’s just not fair: exploring the effects of firm customization on unfairness perceptions, trust and loyalty
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal