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Journal Articles

The effect of cues on service quality expectations and service selection in a restaurant setting: A retrospective and prospective commentary

Jill Sweeney, Robert W. Armstrong, Lester W. Johnson

Journal of Services Marketing (2016) 30 (2): 136–140.

https://doi.org/10.1108/JSM-01-2016-0010

Published: 11 April 2016

View article titled, The effect of cues on service quality expectations and service selection in a restaurant setting: A retrospective and prospective commentary

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Journal Articles

The Effect of Cues on Service Quality Expectations and Service Selection in a Restaurant Setting

Jillian C. Sweeney, Lester W. Johnson, Robert W. Armstrong

Journal of Services Marketing (1992) 6 (4): 15–22.

https://doi.org/10.1108/08876049210037122

Published: 01 April 1992

View article titled, The Effect of Cues on Service Quality Expectations and Service Selection in a Restaurant Setting

Add to Citation Manager for The Effect of Cues on Service Quality Expectations and Service Selection in a Restaurant Setting