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Journal Articles

Understanding sustainable service ecosystems: a meso-level perspective

Nitha Palakshappa, Sarah Dodds, Loren M. Stangl

Journal of Services Marketing (2024) 38 (3): 288–300.

https://doi.org/10.1108/JSM-02-2023-0054

Published: 09 November 2023

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Journal Articles

Cause for pause in retail service: a respond, reimagine, recover framework

Nitha Palakshappa, Sarah Dodds, Sandy Bulmer

Journal of Services Marketing (2022) 36 (4): 584–596.

https://doi.org/10.1108/JSM-05-2021-0176

Published: 24 March 2022

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Journal Articles

Service inclusion: the role of disability identity in retail

Sarah Dodds, Nitha Palakshappa

Journal of Services Marketing (2022) 36 (2): 143–153.

https://doi.org/10.1108/JSM-06-2021-0217

Published: 15 October 2021

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