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Journal Articles

Toward a measure of service convenience: multiple‐item scale development and empirical test

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Scott R. Colwell, May Aung, Vinay Kanetkar, Alison L. Holden
Journal: Journal of Services Marketing
Journal of Services Marketing (2008) 22 (2): 160–169.
https://doi.org/10.1108/08876040810862895
Published: 25 April 2008
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Journal Articles

The effect of cognitive trust on hostage relationships

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Scott R. Colwell, Sandra Hogarth‐Scott
Journal: Journal of Services Marketing
Journal of Services Marketing (2004) 18 (5): 384–394.
https://doi.org/10.1108/08876040410548302
Published: 01 August 2004
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