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Journal Articles

Positive psychological capacities: the mystery ingredient in successful service recoveries?

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Carol Azab, Terry Clark, Cheryl Burke Jarvis
Journal: Journal of Services Marketing
Journal of Services Marketing (2018) 32 (7): 897–912.
https://doi.org/10.1108/JSM-11-2017-0407
Published: 29 November 2018
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Journal Articles

International services: perspectives at century’s end

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Terry Clark, Daniel Rajaratnam
Journal: Journal of Services Marketing
Journal of Services Marketing (1999) 13 (4-5): 298–310.
https://doi.org/10.1108/08876049910282556
Published: 01 August 1999
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Journal Articles

ECHOIC MEMORY EXPLORED AND APPLIED

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Terry Clark
Journal: Journal of Services Marketing
Journal of Services Marketing (1987) 1 (2): 41–48.
https://doi.org/10.1108/eb024707
Published: 01 February 1987
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