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Journal Articles

Digital transformation for crisis preparedness: service employees’ perspective

Wei Wei Cheryl Leo, Gaurangi Laud, Cindy Yunhsin Chou

Journal of Services Marketing (2023) 37 (3): 351–370.

https://doi.org/10.1108/JSM-07-2021-0249

Published: 25 April 2022

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Journal Articles

Servicing through digital interactions andwell-being in virtual communities

Cindy Yunhsin Chou, Wei Wei Cheryl Leo, Tom Chen

Journal of Services Marketing (2022) 36 (2): 217–231.

https://doi.org/10.1108/JSM-01-2021-0009

Published: 23 August 2021

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Journal Articles

Value co-destruction: a typology of resource misintegration manifestations

Gaurangi Laud, Liliana Bove, Chatura Ranaweera, Wei Wei Cheryl Leo, Jill Sweeney, Sandra Smith

Journal of Services Marketing (2019) 33 (7): 866–889.

https://doi.org/10.1108/JSM-01-2019-0022

Published: 25 November 2019

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Journal Articles

Error management in service security breaches

Wei Wei, Lu Zhang, Nan Hua

Journal of Services Marketing (2019) 33 (7): 783–797.

https://doi.org/10.1108/JSM-04-2018-0114

Published: 09 October 2019

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