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Journal Articles

Service employees’ STARA awareness and proactive service performance

Won-Moo Hur, Yuhyung Shin

Journal of Services Marketing (2024) 38 (4): 426–442.

https://doi.org/10.1108/JSM-03-2023-0115

Published: 22 March 2024

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Journal Articles

Customer incivility and employee outcomes in the new service marketplace

Hansol Hwang, Won-Moo Hur, Yuhyung Shin, Youngjin Kim

Journal of Services Marketing (2022) 36 (4): 612–625.

https://doi.org/10.1108/JSM-04-2021-0117

Published: 23 March 2022

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Journal Articles

The effect of workplace incivility on service employee creativity: the mediating role of emotional exhaustion and intrinsic motivation

Won-Moo Hur, Taewon Moon, Jea-Kyoon Jun

Journal of Services Marketing (2016) 30 (3): 302–315.

https://doi.org/10.1108/JSM-10-2014-0342

Published: 09 May 2016

View article titled, The effect of workplace incivility on service employee creativity: the mediating role of emotional exhaustion and intrinsic motivation

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Journal Articles

Exploring the relationships between compassion at work, the evaluative perspective of positive work-related identity, service employee creativity, and job performance

Won-Moo Hur, Taewon Moon, Seung-Yoon Rhee

Journal of Services Marketing (2016) 30 (1): 103–114.

https://doi.org/10.1108/JSM-05-2014-0180

Published: 08 February 2016

View article titled, Exploring the relationships between compassion at work, the evaluative perspective of positive work-related identity, service employee creativity, and job performance

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Journal Articles

Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction

Won-Moo Hur, Tae-Won Moon, Yeon Sung Jung

Journal of Services Marketing (2015) 29 (1): 71–80.

https://doi.org/10.1108/JSM-07-2013-0161

Published: 09 February 2015

View article titled, Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction

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Journal Articles

The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services

Won-Moo Hur, Sang IL Park, Tae-Won Moon

Journal of Services Marketing (2014) 28 (3): 195–206.

https://doi.org/10.1108/JSM-07-2012-0118

Published: 06 May 2014

View article titled, The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services

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Service employees’ STARA awareness and proactive service performance

Customer incivility and employee outcomes in the new service marketplace

The effect of workplace incivility on service employee creativity: the mediating role of emotional exhaustion and intrinsic motivation

Exploring the relationships between compassion at work, the evaluative perspective of positive work-related identity, service employee creativity, and job performance

Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction

The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services

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