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Keywords: Consumer
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Journal Articles
Editorial: Stop saying “vulnerable consumers/customers”!
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2024) 38 (5): 509–521.
Published: 11 June 2024
...Rebekah Russell-Bennett; Rowan Bedggood; Maria M. Raciti Purpose The purpose of this editorial is to call out the practice of using identity-first language and labelling consumers and customers, describing them as “vulnerable” and offers practical strategies for person-first language of consumers...
Journal Articles
Consumers’ perceptions of food ethics in luxury dining
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2022) 36 (5): 754–766.
Published: 31 July 2021
...Wided Batat Furthermore, the concept of ethical food might also include diverse social practices and multiple meanings (e.g. one’s social class, food cultural codes and norms, experiences) that underpin the luxury gastronomic experience (Batat, 2020). For example, do consumers with limited...
