... This research contributes to the literature on digital services, TSR and value co-creation by identifying critical factors that affect online shopping acceptance among consumers aged 65 and over in a Latin American country. The findings offer practical guidance for digital service providers, retailers...

...Mark S. Rosenbaum; Gabby Walters; Karen L. Edwards; Claudia Fernanda Gonzalez-Arcos The authors conceptualize an original framework by engaging in a literature review regarding marketplace failures associated with digital service technologies. The framework shows that three drivers...