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Keywords: Dignity
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Journal Articles
Negotiating dignity in service encounters: advancing transformative service research
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing 1–13.
Published: 04 February 2026
...Maria Sarmento Purpose This paper aims to explore how dignity is negotiated in solidarity service encounters, contributing to transformative service research ( TSR ) and services marketing. It examines how recognition and exclusion are co-created through micro-practices between service users...
Journal Articles
The neglected role of customers in the decent work equation in the service sector
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2025) 39 (8): 949–959.
Published: 06 November 2025
... customer choices and the consequences these have for outcomes, particularly decent work and the dignity of frontline workers. 24 03 2025 15 08 2025 16 09 2025 There have been some studies which have explored consumers’ willingness to pay more for tourism experiences that meet “green...
Journal Articles
A dignity-vulnerability approach framework to maximize well-being outcomes by transformative service initiatives (TSIs)
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2023) 37 (9): 1151–1166.
Published: 18 September 2023
...Sertan Kabadayi; Reut Livne-Tarandach; Michael Pirson Purpose This paper aims to explore how service organizations can improve the effectiveness of well-being creation efforts given the pressing societal issues and global crises. In this paper, the authors examine two essential dimensions (dignity...
