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Keywords: Dignity
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2026) 40 (5): 713–725.
Published: 04 February 2026
...Maria Sarmento Purpose This paper aims to explore how dignity is negotiated in solidarity service encounters, contributing to transformative service research ( TSR ) and services marketing. It examines how recognition and exclusion are co-created through micro-practices between service users...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2025) 39 (8): 949–959.
Published: 06 November 2025
... customer choices and the consequences these have for outcomes, particularly decent work and the dignity of frontline workers. Corresponding author Tom Baum t.g.baum@strath.ac.uk 24 03 2025 15 08 2025 16 09 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing...
Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2023) 37 (9): 1151–1166.
Published: 18 September 2023
...Sertan Kabadayi; Reut Livne-Tarandach; Michael Pirson Purpose This paper aims to explore how service organizations can improve the effectiveness of well-being creation efforts given the pressing societal issues and global crises. In this paper, the authors examine two essential dimensions (dignity...
