Sertan Kabadayi
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Journal Articles

AI isn’t everything: a call for human-centric service research

Jonas Holmqvist, Sertan Kabadayi, Domenic Winfrey
Journal: Journal of Services Marketing
Journal of Services Marketing (2026) 40 (2): 89–95.
https://doi.org/10.1108/JSM-12-2025-0879
Published: 06 January 2026
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Journal Articles

Community care as a strength-based strategy to mitigate vulnerabilities: an empirical study in Latin America and the Caribbean

Oscar Naranjo Del Giudice, María Nohemí González Martínez, Sertan Kabadayi
Journal: Journal of Services Marketing
Journal of Services Marketing (2025) 39 (6): 695–709.
https://doi.org/10.1108/JSM-05-2024-0235
Published: 19 May 2025
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Journal Articles

SDG commentary: collaboration services for sustainable development goal (SDG) partnerships

Raymond P. Fisk, Sertan Kabadayi, Karim Sidaoui, Rodoula H. Tsiotsou
Journal: Journal of Services Marketing
Journal of Services Marketing (2024) 38 (2): 238–246.
https://doi.org/10.1108/JSM-09-2023-0363
Published: 18 December 2023
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Journal Articles

A dignity-vulnerability approach framework to maximize well-being outcomes by transformative service initiatives (TSIs)

Sertan Kabadayi, Reut Livne-Tarandach, Michael Pirson
Journal: Journal of Services Marketing
Journal of Services Marketing (2023) 37 (9): 1151–1166.
https://doi.org/10.1108/JSM-03-2023-0110
Published: 18 September 2023
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Journal Articles

The role of market-based transformative service initiatives in service inclusion of refugees

Hossein Eslami, Sertan Kabadayi, Alcheikh Edmond Kozah
Journal: Journal of Services Marketing
Journal of Services Marketing (2023) 37 (7): 836–850.
https://doi.org/10.1108/JSM-07-2022-0255
Published: 31 January 2023
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Journal Articles

Guest editorial: The Triple-A framework for serving humanity with service research

Sertan Kabadayi, Rodoula H. Tsiotsou
Journal: Journal of Services Marketing
Journal of Services Marketing (2022) 36 (7): 865–872.
https://doi.org/10.1108/JSM-07-2022-0234
Published: 05 August 2022
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Journal Articles

Right to health and access to health-care services for refugees in Turkey

N. Ela Gokalp Aras, Sertan Kabadayi, Emir Ozeren, Erhan Aydin
Journal: Journal of Services Marketing
Journal of Services Marketing (2021) 35 (7): 962–976.
https://doi.org/10.1108/JSM-06-2020-0256
Published: 08 April 2021
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Journal Articles

Viewpoint: The impact of coronavirus on service ecosystems as service mega-disruptions

Sertan Kabadayi, Genevieve E. O’Connor, Sven Tuzovic
Journal: Journal of Services Marketing
Journal of Services Marketing (2020) 34 (6): 809–817.
https://doi.org/10.1108/JSM-03-2020-0090
Published: 05 June 2020
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Journal Articles

Understanding employee sabotage while serving refugees: the case of Syrian refugees in Turkey

Sertan Kabadayi
Journal: Journal of Services Marketing
Journal of Services Marketing (2019) 33 (7): 946–958.
https://doi.org/10.1108/JSM-07-2019-0265
Published: 29 October 2019
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Journal Articles

Customer engagement in a Big Data world

Werner Kunz, Lerzan Aksoy, Yakov Bart, Kristina Heinonen, Sertan Kabadayi, Francisco Villarroel Ordenes, Marianna Sigala, David Diaz, Babis Theodoulidis
Journal: Journal of Services Marketing
Journal of Services Marketing (2017) 31 (2): 161–171.
https://doi.org/10.1108/JSM-10-2016-0352
Published: 10 April 2017
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