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Journal Articles

Viewpoint: The impact of coronavirus on service ecosystems as service mega-disruptions

Sertan Kabadayi, Genevieve E. O’Connor, Sven Tuzovic

Journal of Services Marketing (2020) 34 (6): 809–817.

https://doi.org/10.1108/JSM-03-2020-0090

Published: 05 June 2020

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Journal Articles

Why organizational loyalty programs cannot prevent switching

Frauke Mattison Thompson, Sven Tuzovic

Journal of Services Marketing (2020) 34 (2): 207–222.

https://doi.org/10.1108/JSM-10-2019-0387

Published: 12 February 2020

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Journal Articles

Persuaded self-tracking with wearable technology: carrot or stick?

Stefanie Paluch, Sven Tuzovic

Journal of Services Marketing (2019) 33 (4): 436–448.

https://doi.org/10.1108/JSM-03-2018-0091

Published: 12 June 2019

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Journal Articles

How do innovators stay innovative? A longitudinal case analysis

Sven Tuzovic, Jochen Wirtz, Loizos Heracleous

Journal of Services Marketing (2018) 32 (1): 34–45.

https://doi.org/10.1108/JSM-02-2017-0052

Published: 11 January 2018

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Journal Articles

Frequent (flier) frustration and the dark side of word‐of‐web: exploring online dysfunctional behavior in online feedback forums

Sven Tuzovic

Journal of Services Marketing (2010) 24 (6): 446–457.

https://doi.org/10.1108/08876041011072564

Published: 14 September 2010

View article titled, Frequent (flier) frustration and the dark side of word‐of‐web: exploring online dysfunctional behavior in online feedback forums

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Journal Articles

Key determinants of real estate service quality among renters and buyers

Sven Tuzovic

Journal of Services Marketing (2009) 23 (7): 496–507.

https://doi.org/10.1108/08876040910995284

Published: 09 October 2009

View article titled, Key determinants of real estate service quality among renters and buyers

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Viewpoint: The impact of coronavirus on service ecosystems as service mega-disruptions

Why organizational loyalty programs cannot prevent switching

Persuaded self-tracking with wearable technology: carrot or stick?

How do innovators stay innovative? A longitudinal case analysis

Frequent (flier) frustration and the dark side of word‐of‐web: exploring online dysfunctional behavior in online feedback forums

Key determinants of real estate service quality among renters and buyers

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