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Keywords: Employee engagement
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Journal Articles
Leading to customer loyalty: a daily test of the service-profit chain
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2015) 29 (6-7): 585–598.
Published: 14 September 2015
...Susan E. Myrden; E. Kevin Kelloway Purpose – The purpose of this paper is to explore a dynamic version of the service-profit chain. The paper examines the relationship between daily leadership behaviors, daily job satisfaction and daily employee engagement on customer outcomes in a service-based...
Journal Articles
Exploring the relationship between service orientation, employee engagement and perceived leadership style: a study of managers in the private service sector organizations in India
Available to Purchase
Journal:
Journal of Services Marketing
Journal of Services Marketing (2015) 29 (1): 59–70.
Published: 09 February 2015
...Sapna Popli; Irfan A Rizvi Purpose – The aim of this paper is to explore the relationship between leadership, employee engagement and service orientation, specific to the private service sector organizations in India. The paper also explores the ability of leadership style and engagement...
