... hospital administrators, physicians, staff and patients perceive service exclusion when women’s services are located within a children’s hospital. Findings The findings suggest that sub-branding can have negative effects on both patients and providers. The data show that this can lead to service...

...Sylvia C. Ng; Hui Yin Chuah; Melati Nungsari Purpose This paper aims to provide an in-depth conceptualization of service exclusion by drawing on our exploratory research as well as thick and rich insights from the authors’ qualitative data. Design/methodology/approach Qualitative research...

... a social life perspective or focused on limited factors in understanding refugees’ service exclusion, this study examines various factors at different levels of a service ecosystem simultaneously to provide for a complete understanding of refugees’ service exclusion. More specifically, this research...