... transformative service initiatives. Practical implications This research discusses how integrating community-based systems into contemporary service frameworks enhances the effectiveness of transformative service initiatives, acknowledges community knowledge and promotes sustainable, empowering and community...

... to empirically investigate the role of market-based transformative service initiatives (TSIs) during the refugee crisis and shed light on how such TSIs increase inclusion of refugees in service systems by using market forces while creating broader benefits for service organizations themselves. This paper...