...). Thus, behavior‐based Web traffic measures can be incorporated into relationship models (e.g. Web site satisfaction and outcomes) and compared to stated intentions and behaviors. Customer satisfaction Retailing Worldwide web Customer retention United States of America An executive summary...

... search, while experiential behaviors will include building an information bank and recreation (Hoffman and Novak, 1996). © Emerald Group Publishing Limited 2004 Customer services quality Worldwide Web Critical incident technique An executive summary for managers and executive...

..., the paper identified three quality dimensions that proved to be stable across sites’ nationality and user profiles. Several implications are drawn from these results for both Web site marketers and future academic research. © MCB UP Limited 2003 Portals Worldwide web Marketing Customer...