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Journal Articles

Customers' relationship expectations and costs as segmentation variables: preliminary evidence from banking

Sergios Dimitriadis

Journal of Services Marketing (2011) 25 (4): 294–308.

https://doi.org/10.1108/08876041111143122

Published: 05 July 2011

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Journal Articles

An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping

Spiros Gounaris, Sergios Dimitriadis, Vlasis Stathakopoulos

Journal of Services Marketing (2010) 24 (2): 142–156.

https://doi.org/10.1108/08876041011031118

Published: 27 April 2010

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Journal Articles

Assessing service quality on the Web: evidence from business‐to‐consumer portals

Spiros Gounaris, Sergios Dimitriadis

Journal of Services Marketing (2003) 17 (5): 529–548.

https://doi.org/10.1108/08876040310486302

Published: 01 September 2003

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