Steps on the Route to Service Quality Available to Purchase

Explores how Sedgwick UK, part of the Sedgwick Group, gained its ISO 9001 certification. Looks at, first, why the company sought certification, the answer being competitive advantage and formal recognition as a quality company. Explains that ISO 9001 was a logical progression of its previous client servicing standards and procedures. Goes on to explain how it made sense of the standard as it applies to the company and describes how the system was finally implemented.