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Volume 4, Issue 2
1 April 1994
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 4, Issue 2
Conceptual Paper| April 01 1994

Achieving Customer Satisfaction through Logistics Excellence Available to Purchase

A.T. Kearney
A.T. Kearney
An International Management Consulting firm with worldwide headquarters in Chicago. The firm is represented in this publication’s Editorial Advisory Board through its London office.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1994
Managing Service Quality: An International Journal (1994) 4 (2): 47–50.
https://doi.org/10.1108/09604529410796224

Highlights how leading companies focus on logistics excellence. The boom in international trade opens up a range of opportunities and challenges as domestic markets are no longer safe havens. Concludes that European companies offer a unique chance to embark on a fundamental revolution.

Keywords:
Channel management, Customer satisfaction, Customer service, Logistics
© MCB UP Limited
1994
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