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Volume 1, Issue 4
1 April 1991
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 1, Issue 4
Review Article| April 01 1991

Club Med goes for quality Available to Purchase

ANNA KOCHAN
ANNA KOCHAN
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1991
Managing Service Quality: An International Journal (1991) 1 (4): 229–231.
https://doi.org/10.1108/eb006138

At the heart of Club Med's quality policy is the integration of customers and employees . This not only avoids the classic guest/staff relationship, but helps employees to pin‐point potential customer complaints and to evolve future quality standards.

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© MCB UP Limited
1991
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