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Volume 2, Issue 3
1 March 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 3
Research Article| March 01 1992

Viewpoint Role of the change agent

Murray Diffin
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (3): 129–130.
https://doi.org/10.1108/09604529210029182

Reviews a study carried out over several months on the performance of change agents and change attempts when introducing TQM.

Keywords: TQM, ORGANIZATIONAL CHANGE, MANAGEMENT
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© MCB UP Limited
1992
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