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Volume 2, Issue 3
1 March 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 3
Research Article| March 01 1992

Viewpoint Is middle management a quality anachronism?

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David Clutterbuck
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Bernard Wynne
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (3): 131–133.
https://doi.org/10.1108/09604529210029191

Discusses the role of middle management in the implementation of TQM, exploring the possibilities for both harm and good that they represent.

Keywords: MIDDLE MANAGEMENT, TQM, ORGANIZATIONAL CHANGE
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© MCB UP Limited
1992
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