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Journal Articles

Customer care versus customer count

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David Clutterbuck, Walter Goldsmith
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1998) 8 (5): 327–338.
https://doi.org/10.1108/09604529810235790
Published: 01 October 1998
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Journal Articles

Viewpoint Behind the facade

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David Clutterbuck
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1992) 2 (6): 317–319.
https://doi.org/10.1108/09604529210029579
Published: 01 June 1992
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Journal Articles

Viewpoint Is middle management a quality anachronism?

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David Clutterbuck, Bernard Wynne
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1992) 2 (3): 131–133.
https://doi.org/10.1108/09604529210029191
Published: 01 March 1992
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