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Volume 2, Issue 4
1 April 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 4
Research Article| April 01 1992

The show must go on Available to Purchase

Debra Butterworth
Debra Butterworth
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (4): 207–209.
https://doi.org/10.1108/09604529210029362

Discusses the training and development programme run by Granada Studios Tour, a UK urban theme park, which had contributed largely to achieving business objectives and gaining a competitive edge. Outlines three specific action points given to the management committee for completion after the introductory seminar. Declares the importance of investment in human resources.

Keywords:
THEME PARKS, TQM, TRAINING, MANAGEMENT DEVELOPMENT
This content is only available via PDF.
© MCB UP Limited
1992
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Suggested Reading

The Role of Management Development
Total Quality Management (March,1990)
TQM: Evolution, Scope and Strategic Significance for Management Development
Journal of Management Development (July,1993)
It′s a kind of magic
Managing Service Quality: An International Journal (April,1992)
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The TQM Magazine (August,2002)
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