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Volume 2, Issue 6
1 June 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 6
Research Article| June 01 1992

Richer sounds Available to Purchase

Melanie Williams
Melanie Williams
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (6): 339–341.
https://doi.org/10.1108/09604529210029623

Discusses the philosophy and practice of Richer Sounds plc, a hi‐fi separates company with the highest sales per square foot of any retail outlet in the world, focusing on its motto “provide second‐to‐none service and value‐for‐money for our customers”, and exploring its recognising quality service.

Keywords:
ELECTRONICS INDUSTRY, CUSTOMER CARE, RECOGNITION
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© MCB UP Limited
1992
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