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Volume 2, Issue 6
1 June 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 6
Research Article| June 01 1992

The quality brief Available to Purchase

Malcolm Head
Malcolm Head
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (6): 353–357.
https://doi.org/10.1108/09604529210029641

Explores the UK legal profession and outlines why total quality management is essential to a legal practice′s future. Describes a TQM programme for solicitors and provides case studies of various firms which have already implemented their own systems.

Keywords:
LEGAL PROFESSION, TQM, SOLICITORS, UNITED KINGDOM
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© MCB UP Limited
1992
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