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Volume 2, Issue 6
1 June 1992
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 2, Issue 6
Research Article| June 01 1992

An underground journey

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Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1992
Managing Service Quality: An International Journal (1992) 2 (6): 349–352.
https://doi.org/10.1108/09604529210029632

Describes the approach of London Underground Limited to the implementation of total quality management, highlighting the experience of the company′s information technology department.

Keywords: PUBLIC TRANSPORT, TQM, INFORMATION TECHNOLOGY
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© MCB UP Limited
1992
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