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Volume 3, Issue 1
1 January 1993
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 3, Issue 1
Research Article| January 01 1993

The achieving school

Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1993
Managing Service Quality: An International Journal (1993) 3 (1): 395–398.
https://doi.org/10.1108/09604529310029703

Examines a local education authority′s involvement in a quality improvement process known as GRASP (Getting Results and Solving Problems) which focuses on achievement and results. Outlines the GRASP process and the selection of objectives and criteria for success. Considers the role of partnership among parents, teachers and children, and finally looks at the LEA′s attempts to win BS 5750 approval.

Keywords: EDUCATION, EVALUATION, ISO 9000, LOCAL AUTHORITIES, PARTNERING, TQM
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© MCB UP Limited
1993
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