Skip to Main Content
Article navigation
Volume 3, Issue 2
1 February 1993
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 3, Issue 2
Research Article| February 01 1993

Quality within the community Available to Purchase

J. Marsh
J. Marsh
Search for other works by this author on:
This Site
PubMed
Google Scholar
Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1993
Managing Service Quality: An International Journal (1993) 3 (2): 453–456.
https://doi.org/10.1108/EUM0000000003157

Explains how the Avon Training and Enterprise Council (TEC), based in Bristol, has established several successful multi‐organisational quality improvement teams and is currently piloting broader improvement ideas. Discusses the roots of total quality philosophy and programmes in industry, in government, and the role of total quality partnerships, as demonstrated by the TEC′s community basedyouth training, special needs and enterprise processes.

Keywords:
COMMUNITY, PARTNERING, TQM
This content is only available via PDF.
© MCB UP Limited
1993
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Please enter valid email address.
Email address must be 94 characters or fewer.
Pay-Per-View Access
$41.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
113 Views
View Metrics
Cultural and psychological mechanisms explaining the relationship between supervisor incivility and hospitality employees’ work engagement
How consumers perceive and react to AI-chatbots in service recovery: the serial mediating role of mind perception and psychological distance
Health and safety climates: influences on engagement and retention for frontline service employees
Restoring trust: gratitude vs. apology in healthcare service recovery

Suggested Reading

A federal expression of success
Managing Service Quality: An International Journal (January,1993)
The achieving school
Managing Service Quality: An International Journal (January,1993)
Communal education
Total Quality Management (February,1992)
Designing quality partnerships
The TQM Magazine (February,1995)
Empowerment and trust key to partnerships
The TQM Magazine (February,1995)

Related Chapters

FRAMEWORKS AND PARTNERING WHAT CAN BE LEARNED?
Concrete for Transportation Infrastructure: Proceedings of the International Conference held at the University of Dundee, Scotland, UK on 5–7 July 2005
Multinational enterprises and sustainability standards: using a partnering-intensity continuum to classify their interactions
International Business and Sustainable Development
From Colored to African American: Growing Up in the Segregated South
A Second Helping of Gumbo for the Soul: More Liberating Stories and Memories to Inspire Females of Color

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Please sign in to your personal account to gift article access.

Register

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Gift articles remaining: --

Gift article access

Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.

Gift articles remaining: --

Gift article access

As a benefit of your subscription, you can share temporary access to restricted articles.

Each link will stop working after 30 days or 10 uses.

You have reached the limit of 10 links within a 30 day period.

Sharing Unavailable

Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.