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Volume 3, Issue 6
1 June 1993
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 3, Issue 6
Research Article| June 01 1993

Change for the Public Sector

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Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1993
Managing Service Quality: An International Journal (1993) 3 (6): 29–34.
https://doi.org/10.1108/EUM0000000003202

Second of two articles focusing on public sector service quality. Looks at a number of local authority case studies, and benchmarks these against the service quality model of Parasuraman, Zeithaml and Berry.

Keywords: BENCHMARKING, PUBLIC SECTOR, LOCAL AUTHORITIES, UNITED KINGDOM, SERVICE QUALITY
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© MCB UP Limited
1993
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