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Volume 3, Issue 6
1 June 1993
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 3, Issue 6
Research Article| June 01 1993

Caught in a Black Box

Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1993
Managing Service Quality: An International Journal (1993) 3 (6): 35–40.
https://doi.org/10.1108/EUM0000000003203

Focuses the preliminary stages of a study conducted by the International Benchmarking Clearinghouse in 1993 to clarify the process of transforming research data into definable improvements. Points out the power of secondary research in identifying benchmarking partners, and in the determination of critical elements to benchmark.

Keywords: BENCHMARKING, RESEARCH
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© MCB UP Limited
1993
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