It has come to the attention of the publisher that the guest editorial Tuzovic, S. and Finsterwalder, J. (2020), “Services Marketing for Impact”, Journal of Service Theory and Practice, Vol. 30 No. 3 was not published in the correct issue. This guest editorial was intended to be published in the special section ‘Services Marketing for Impact: ANZMAC 2017 Conference’ guest edited by Sven Tuzovic and Jörg Finsterwalder, published in the Journal of Service Theory and Practice, Vol. 29 No. 4. This error was introduced as part of the editorial process, and the publisher sincerely apologises for this error. The editorial will be published in Vol 30, issue 3 and remain in this issue.
A list of papers that are a part of the special section are as follows:
• Tuzovic, S. and Finsterwalder, J. (2020), “Services Marketing for Impact”, Journal of Service Theory and Practice, Vol. 30 No. 3.
• Piehler, R., Schade, M., Hanisch, I. and Burmann, C. (2019), “Reacting to negative online customer reviews: Effects of accommodative management responses on potential customers”, Journal of Service Theory and Practice, Vol. 29 No. 4. 10.1108/JSTP-10-2018-0227
• Sangle-Ferriere, M. and Voyer, B.G. (2019), "Friend or foe? Chat as a double-edged sword to assist customers", Journal of Service Theory and Practice, Vol. 29 No. 4. 10.1108/JSTP-10-2018-0235
• Garry, T. and Harwood, T. (2019), “Cyborgs as frontline service employees: a research agenda”, Journal of Service Theory and Practice, Vol. 29 No. 4. 10.1108/JSTP-11-2018-0241
The publisher would like to take this opportunity to thank the guest editors for their time and effort.
