Motivation and problem‐solving

States that only those quality programmes which concentrate on motivating employees to face and tackle problems stand a significant chance of succeeding. Defines the four main ′tools′ of self‐discipline critical to successful problem‐solving ‐ delaying gratification, acceptance of responsibility, dedication to reality, and balancing ‐ and reveals how to promote these qualities in employees so that ultimately they become ′problem hounds′.