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Volume 4, Issue 6
1 December 1994
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 4, Issue 6
Case Report| December 01 1994

The “Safe Way” to Quality Management

Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1994
Managing Service Quality: An International Journal (1994) 4 (6): 17–19.
https://doi.org/10.1108/09604529410074108

Describes how in Australia Safeway introduced TQM into one of its loss‐making country stores with such good results that TQM has now been adopted throughout the corporation.

Keywords: Customer surveys, Customers, Employees, Quality, Safeway, Supermarkets, TQM
© MCB UP Limited
1994
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