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Amrik Sohal
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Journal Articles
Service quality factors and outcomes in dental care
Available to Purchase
Managing Service Quality: An International Journal (2003) 13 (3): 207–216.
Published: 01 June 2003
Journal Articles
Customers’ perspectives on service quality and relationship quality in retail encounters
Available to Purchase
Managing Service Quality: An International Journal (2002) 12 (6): 424–433.
Published: 01 December 2002
Journal Articles
TQM and the learning organization
Available to Purchase
Managing Service Quality: An International Journal (1995) 5 (6): 32–34.
Published: 01 December 1995
Journal Articles
The “Safe Way” to Quality Management
Available to Purchase
Managing Service Quality: An International Journal (1994) 4 (6): 17–19.
Published: 01 December 1994
