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Amy Wong
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Journal Articles
The role of emotional satisfaction in service encounters
Available to Purchase
Managing Service Quality: An International Journal (2004) 14 (5): 365–376.
Published: 01 October 2004
Journal Articles
Customers’ perspectives on service quality and relationship quality in retail encounters
Available to Purchase
Managing Service Quality: An International Journal (2002) 12 (6): 424–433.
Published: 01 December 2002
Journal Articles
Analysing service quality in the hospitality industry
Available to Purchase
Managing Service Quality: An International Journal (1999) 9 (2): 136–143.
Published: 01 April 1999
