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Volume 5, Issue 1
1 February 1995
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 5, Issue 1
Review Article| February 01 1995

World‐class operators: profiles of the 1994 Baldrige winners

Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1995
Managing Service Quality: An International Journal (1995) 5 (1): 20–25.
https://doi.org/10.1108/09604529510081776

Customer focus and satisfaction is a key category in the Baldrige award scheme. Provides a profile of the 1994 winners in each of the three categories: manufacturing, service, and small businesses. Analyses in each case the factors that have enabled the company to score highly on customer satisfaction.

Keywords: Baldrige award, Customer satisfaction, Quality
© MCB UP Limited
1995
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